Maintenance Ticket Burden Calculator

Ticket volume drives staff sizing and service.

Units

Tickets per month

Avg ticket duration hours

FTE productive hours/month

FTE needed

1.68

Tickets per unit/month

0.64

Monthly hours needed

252

How the math works

Hours needed = tickets × avg hours. FTE = hours / productive hours per FTE.

140 × 1.8 = 252 hours / 150 = 1.68 FTE. On 220 units: 0.64 tickets/unit — average. Need ~2 FTE for comfort.

How to Use

Enter units.
Enter tickets per month.
Enter avg ticket duration hours.
Enter FTE per maintenance tech.
Read burden per unit and FTE need.

Frequently Asked Questions

Benchmarks?

Healthy property: 0.3-0.5 tickets/unit/month. Average: 0.5-0.8. Problem property: 0.8-1.5+. Older buildings generate more tickets. Unit age: <5 years old: 0.2-0.4; 10-20 yr: 0.5-0.8; 20+ yr: 0.7-1.5. Well-maintained trumps age.

Ticket time?

Routine ticket: 45-90 min. Complex (plumbing, electrical): 2-4 hrs. Emergency: varies; 3-8 hrs typical. Average all tickets: 1.5-2.5 hrs. Tech productive hours: 6-7 per day (remaining admin, travel). 150-170 tickets/month per tech capacity.

Scaling?

Grow portfolio: add tech when average >160 tickets/tech/month for 2+ months. Use third-party for overflow and emergencies. Cross-train staff. Invest in preventive maintenance to reduce reactive volume. Good PM programs cut ticket volume 20-30%.