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Service Level Compliance Calculator
SLA compliance drives tenant retention.
Overall compliance
0.9%
Emergency compliance
0.9%
Urgent compliance
0.9%
How the math works
Compliance per category = met / total. Overall = sum of met / sum total.
38/40 = 95% emergency. 88/100 = 88% urgent. 185/200 = 92.5% routine. Overall 91.5% — strong performance.
How to Use
- Enter total service requests.
- Enter emergency met within SLA.
- Enter urgent met within SLA.
- Enter routine met within SLA.
- Read compliance rates.
Frequently Asked Questions
SLA benchmarks?
Emergency (24-48 hr): 95%+ target. Urgent (3-7 days): 85-90%. Routine (30 days): 90%+. Preventive maintenance schedule: 90%+ on-schedule. Tenant communication: response within 24 hours on business days.
Consequences of failing?
Tenant dissatisfaction → turnover. Habitability issues → legal exposure. Online review damage. Rent abatement demands. Brand damage across portfolio. On Class A properties, SLA miss > 3-5% triggers significant retention decline.
Tools?
CMMS (computerized maintenance management). Mobile dispatch. SMS notifications. Ticket aging alerts. Performance dashboards. Monthly review cycles. Invest in systems — tracking manually misses 20-40% of what matters.
How often should I rerun this?
Rerun this calculator whenever inputs change materially — new rent roll data, rate moves, loan balance updates, or quarterly operating data. For active deals, monthly refresh is typical. For stabilized assets under monitoring, quarterly is fine. Treat the output as a decision tool, not a one-time answer — market conditions evolve and so should your analysis.
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