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Maintenance On Demand App ROI Calculator
Resident maintenance apps reduce labor cost and improve satisfaction scores.
Annual savings
-$725
Monthly saving
-$60
Min saved / ticket
13
How the math works
Min saved = legacy − app. Monthly savings = (min/60) × rate − app cost.
25 × 13 min = 325 min/mo × $35/60 = $190 − $250 = ($60)/mo. App doesn't pay for this volume.
How to Use
- Enter monthly maintenance tickets.
- Enter admin time per ticket (legacy).
- Enter app time per ticket.
- Enter loaded labor rate.
- Enter app cost monthly.
- Read annual savings.
Frequently Asked Questions
Maintenance app benefits?
(1) Resident self-serves via mobile (photo, description, urgency). Eliminates call-in. (2) Route to right tech immediately. (3) Schedule based on tech availability. (4) Track status real-time (app or email). (5) Resident satisfaction survey post-service. Apps: Entrata, RealPage, Yardi Resident, AppFolio, Property Meld. Integrated with PMS or standalone.
Cost + time savings?
Legacy phone call: 15-25 minutes admin time per ticket. App: 5-10 minutes (resident does initial entry). Savings: 10-15 min × $35/hr = $6-9/ticket. 200-unit building with 20 tickets/month = $1.2-1.8k/month savings = $15-22k/year. Larger portfolio: $50-200k/year across 5-10 properties.
Cost?
PMS-integrated (Entrata, RealPage): typically included in base PMS subscription. Standalone (Property Meld): $1-3 per unit per month. Implementation: 1-2 weeks. Training: 2-5 hours staff. Resident adoption: 60-80% within 6 months. Paper/phone orders decline 80%+ by month 3.
Resident satisfaction?
Studies show: 25-40% improvement in maintenance satisfaction scores. Faster resolution (24-48 hrs avg vs 72-96 hrs legacy). Clearer communication. Photo documentation at start + completion. Transparent wait time. Drives: 1-3 points retention lift, 0.3-0.5 star rating lift (online reviews). Major competitive advantage for modern operators.
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