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Concierge Level Staffing Calculator

Luxury multifamily concierge staffing is major expense but drives rent premium.

$
%
$

Annual cost

$287,563

Loaded hourly

$31.20

Annual hours

8,736

How the math works

Annual hrs = weekly × 52. Loaded = hr × (1 + benefits). Annual = hrs × loaded + supervisor.

168 × 52 = 8,736 × ($24 × 1.30) = $272,563 + $15k = $287,563/yr.

How to Use

  1. Enter coverage hours / week.
  2. Enter concierges needed.
  3. Enter hourly rate.
  4. Enter benefits load %.
  5. Enter supervisor premium.
  6. Read annual labor cost.

Frequently Asked Questions

Concierge service levels?

24/7: 3-4 concierges full-time coverage. Luxury A+ standard. 16-hour (7am-11pm): 2-3 concierges. Luxury A standard. 12-hour (8am-8pm): 1-2 concierges. Class A urban. Business hours (8am-6pm): 1 concierge. Class B. Weekend shift required: adds 40% over weekday-only. Events/peak periods: occasional premium staffing.

Cost structure?

Entry concierge: $18-28/hr + 25-35% benefits + bonus. Senior/supervisor: $28-40/hr + benefits. 24/7 coverage: 4-5 FTE minimum × ~$55k loaded cost = $220-275k annual. 16-hour coverage: $150-200k annual. Scale: absorbed into amenity fee + rent premium. Luxury positioning demands this service; budget buildings skip.

Services provided?

Package receipt + distribution. Visitor management. Amenity room booking. Concerns + complaints. Emergency contact. Recommendations (restaurants, events). Small services (dry cleaning pickup, airport transfer coordination). Events (happy hours, holiday parties). Admin support for property manager. Beyond basics: personal shopping, pet care coordination, reservation services.

Outsourcing?

Concierge outsource companies (Abigail Kirsch, Town & Country, LuxUrban): hotel-style concierge as-a-service. $20-35/hour billed, no employment overhead. Staff quality variable. Property-branded: landlord-employed concierges, better brand control. Tradeoff: cost vs simplicity. Large portfolios: employ internally; single properties: may outsource.

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