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Service Request Cost Calculator
Service request cost is the unit economics of maintenance. Per-ticket cost = tech time × loaded rate + materials. Combined with annual ticket volume per unit, it sizes the total maintenance budget. This calculator helps property managers benchmark efficiency and identify outlier properties whose ticket cost or volume needs investigation.
Wage + payroll tax + benefits
Cost / service request
$53
Annual tickets
540
Annual service cost
$28,755
Per unit / year
$240
How the math works
Service request cost = (tech time × loaded rate) + materials. Industry avg $30-65 per ticket for routine maintenance. 4-6 tickets/unit/year normal for stabilized multifamily; 8-12 for older properties or after seasonal extreme events.
Reducing per-ticket time via better routing, parts truck stocking, and online ticket triage typically cuts cost 15-30%.
How to Use
- Enter loaded tech labor rate ($55-90/hr typical).
- Enter average minutes per ticket and material cost.
- Enter annual tickets per unit and unit count.
- Read per-ticket, annual cost, and per-unit annual.
Frequently Asked Questions
Average tickets per unit per year?
Stabilized Class A: 3-5. Class B: 4-7. Class C: 6-10. Older buildings spike during winter (heating) and summer (cooling).
In-house vs vendor cost?
In-house tech $25-40/hr wage + 30-40% loading = $40-60 loaded. Vendor $75-150/hr fully loaded but no fixed cost. Crossover at 30-40 tickets/week.
Reducing tickets?
Resident-fixable (clogged disposal, dead bulb, breaker reset) account for 20-30% of tickets. Online triage and self-service guides cut volume 15-25%.
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