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Maintenance Tech Capacity Calculator

Maintenance tech capacity sizing helps property managers decide whether to hire, contract, or restructure dispatch. Healthy utilization is 70-85% — leaves room for emergency response and preventive maintenance. This calculator computes utilization, surplus or shortfall, and the FTE count needed to handle current ticket demand at target utilization.

Tech utilization %

108.17%

Annual capacity (tickets)

4,992

Surplus / shortfall

-408

Techs needed for demand

2.2

How the math works

Tech capacity = techs × hours × tickets/hour × weeks. Healthy utilization 70-85% — leaves room for emergency response and PM. Above 95% = chronic backlog. Below 60% = overstaffed.

Add 0.5 FTE per 600-800 units typical multifamily. Older properties or higher-amenity properties (pools, gyms) push toward 0.5/400-500.

How to Use

  1. Enter tech count, hours per week, and tickets per hour rate.
  2. Enter weeks worked per year and annual ticket demand.
  3. Read utilization, capacity, surplus/shortfall, and FTEs needed.

Frequently Asked Questions

FTE per unit ratio?

Standard: 0.5 FTE per 600-800 units. Older or amenity-rich (pool, gym, lots of common): 0.5/400-500. Newer Class A: 0.5/800-1,000.

Tickets per hour?

1.0-1.5 typical for routine service. Specialty work (HVAC, plumbing repair) closer to 0.5. Make-readies handled separately, not in the routine ticket flow.

Cross-trained tech vs specialist?

Cross-trained generalist handles 80% of tickets faster (no scheduling specialist). Specialist for HVAC, plumbing, electrical only when needed. Most properties go cross-trained.

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