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Package Room ROI Calculator
Smart package lockers eliminate concierge labor and reduce theft — compute payback.
Payback months
29.8
Annual labor savings
$12,600
Net annual savings
$14,100
How the math works
Labor savings = packages × min × rate. Net = savings + theft avoidance − service.
5,400 × 5/60 × $28 = $12,600 labor + $5k theft − $3.5k = $14,100 net. $35k / $14.1k × 12 = 29.8 mo.
How to Use
- Enter installation cost.
- Enter annual service fee.
- Enter monthly package volume.
- Enter labor minutes saved per package.
- Enter loaded labor rate per hour.
- Enter avg theft cost avoided per year.
- Read payback months.
Frequently Asked Questions
Smart package lockers?
Carrier (UPS, FedEx, USPS, Amazon) deposits package in locker using secure code/phone. Resident notified, retrieves via app or code. No concierge interaction. Major vendors: Parcel Pending, Package Concierge, Luxer One, Amazon Hub. Cost: $15-50k installation for 100-unit building, $2-5k/year ongoing maintenance. Capacity: 50-200 slots per building footprint. Higher density = more lockers needed.
Labor savings?
Concierge/staff time per package without lockers: 3-8 minutes (accept, log, store, distribute). Lockers: 0 minutes staff time (carrier deposits, tenant retrieves). On 200-unit building averaging 400 packages/month: 20-50 hours/month saved ($500-1,500 loaded labor). Annual: $6-18k labor savings. High-volume (400+ units): $25-60k savings. Package volume has grown 15-25% annually — labor burden scales fast.
Theft impact?
Packages left in lobby/at door: 5-15% theft rate. Lockers: <1% theft. Avg package value: $35-75. On 4,800 annual packages at 8% theft × $50 = $19.2k annual tenant loss. Lockers eliminate most of this. Tenant satisfaction up significantly — packages are a top-5 reason for tenant complaints in multifamily. Retention lift: 2-4% measurable in Class A.
Capacity sizing?
Typical multifamily: 2-2.5 packages per unit per month (peak Dec: 3-4 per unit). Locker capacity sizing: hold 3-5 days of average volume. 100 units × 2.5/mo ÷ 30 days = 8-9 packages/day × 4 days = 32-36 locker slots minimum. Oversize: 50-75 slots. Holiday surge: overflow to concierge or secondary locker. Modern lockers: mixed-size compartments (small, medium, large, oversized) handle different package types.
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