Tenant Billback Recovery Calculator

Tenants cause specific costs. This calculator sizes billback recovery.

Billback total

Collection rate %

Dispute discount %

Legal cost to enforce

Net recovery

$60,025

Gross collected

$65,025

Total loss vs billback

$24,975

How the math works

Net recovery = billback × collection × (1 − dispute discount) − legal cost.

Aggressively pursuing every small billback usually costs more than it recovers. Focus enforcement on items above $2,500 with clear documentation; sub-$500 incidents are often cheaper to write off unless systemic (signals tenant distress).

How to Use

Enter billback total.
Enter collection rate %.
Enter tenant dispute discount %.
Enter legal cost to enforce.
Read net recovery.

Frequently Asked Questions

Examples?

After-hours HVAC. Damage repairs. Special trash pickup. Security for tenant event. Utility overages above base allocation. Plumbing stoppages caused by tenant. Each billable at cost plus markup per lease.

Collection rate?

Undisputed billbacks: 90-97% collection. Disputed: 50-70%. Tenant-in-distress: 30-50%. Average across portfolio: 80-85% on tenant-caused costs. Tracking separately from CAM/OPEX helps identify problem tenants.

Markup?

Typical 10-20% markup to cover admin/overhead. Some leases specify direct cost; others cost plus markup. Negotiation point during lease. Higher markup often coupled with broader category coverage.